Frequently Asked Questions
Find answers to common questions about our products, purity verification, and order shipping.
Honey Purity & Sourcing
Is your honey raw and unfiltered?
Yes, absolutely. All our honey is 100% raw, unfiltered, and cold-processed. We never heat-treat our honey — all natural enzymes, antioxidants, and pollen are fully preserved in every jar.
My honey has crystallized — is it bad?
Not at all! Crystallization is a natural sign of pure raw honey. Processed or adulterated honey rarely crystallizes. To return it to liquid form, place the jar in warm (not boiling) water for a few minutes. Never microwave honey.
What is the difference between Sidr and Acacia honey?
Sidr Honey comes from the wild Sidr tree (Beri/Lote tree). It has a rich dark amber colour, thick consistency, bold flavour, and exceptional antibacterial and healing properties — the premium medicinal choice.
Acacia Honey (Bri Makhi) is lighter in colour, milder and sweeter in taste, and stays liquid longer due to its natural fructose-to-glucose ratio — perfect for daily table use, children, and cooking.
Pure Shilajit Resin
What is Shilajit and how do I use it?
Shilajit (Shalajet) is a natural mineral resin from the high-altitude Himalayan and Karakoram mountains, formed over centuries from decomposed organic matter. It is extremely rich in fulvic acid, humic acid, and 85+ minerals.
How to use: Dissolve a pea-sized amount (300-500mg) in warm water, warm milk, or green tea. Take once daily, preferably in the morning on an empty stomach.
Is your Shilajit pure? How can I verify it at home?
Yes, our Shilajit is lab-tested for heavy metals and purity. You can run these simple home tests:
- Water Solubility: It must dissolve completely in warm water within minutes, leaving no sandy sediment or floating residue.
- Flame Test: When exposed to a direct flame, pure Shilajit will bubble gently and turn to ash, but it will not catch fire or burn like wax.
- Pliability: It softens and becomes sticky and pliable in your hand, but hardens like glass when placed in the refrigerator.
Pure Desi Ghee
Is your ghee made from A2 cow milk?
Yes. Our Desi Ghee is made exclusively from the pure milk of indigenous (desi) A2 cows. It is prepared using the traditional Bilona method (churning curd into butter, then slow-cooking it). It contains no preservatives, vegetable oils, or additives.
How long does desi ghee last and how should I store it?
Pure desi ghee has an almost indefinite shelf life when stored correctly. Keep it in a dry, dark place at room temperature. Always use a clean, dry spoon, and ensure the lid is tightly sealed to keep out moisture. Refrigeration is not required.
Premium Homemade Panjeeri
What is Panjeeri and who can eat it?
Panjeeri is a traditional subcontinental superfood made with semolina (suji) slow-roasted in pure Desi Ghee and combined with 17 premium ingredients including Almonds, Cashews, Pistachios, Walnuts, melon seeds, dates, and Kamarkas. We include flaxseed, making our recipe suitable for year-round consumption by men, women, and children to boost stamina, strength, and immunity.
Is your Panjeeri suitable for new mothers?
Yes, absolutely. It is highly recommended for postpartum recovery. It helps strengthen back muscles, joints, restores lost energy after childbirth, and supports healthy lactation. Recommended dosage is 1-2 tablespoons daily with warm milk.
Orders, Shipping & Policies
How much is shipping and how long does delivery take?
We charge a flat standard shipping fee of PKR 200 on all orders. Shipping is completely FREE for orders above PKR 5,000.
Delivery Times:
- Karachi: 1–2 working days
- Major Cities (Lahore, Islamabad, etc.): 2–3 working days
- Remote & Other Regions: 4–6 working days
Orders are dispatched within 24 hours (Monday to Saturday), and your tracking ID will be shared via WhatsApp.
What is your return / refund policy?
We offer a hassle-free 7-day money-back guarantee:
- Less than 10% consumed: 100% full refund and free return collection.
- More than 10% consumed: Proportional refund (based on the weight remaining).
- Faulty, leaked, or wrong product: 100% free replacement or full refund immediately.
To initiate a return, contact our support team on WhatsApp at +92 317 7860005.
What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- JazzCash (0307 4418150)
- EasyPaisa (0307 4418150)
- Direct Bank Transfer
- SadaPay / NayaPay transfers
Do you offer gift wrapping or wholesale pricing?
Yes. We offer premium luxury honey gift boxes (already gift-ready). For special custom wrapping or bulk/wholesale orders, please contact us directly on WhatsApp at +92 317 7860005 for custom quotes.
